
Upon receiving the award, Director Chen Fu-Tien noted that New Taipei City is Taiwan’s most populous special municipality, covering a vast geographical area and comprising a large number of administrative units. In the past, information on public venues operated by district offices, schools, activity centers, sports facilities, and other public agencies was dispersed across different government entities. Residents seeking to rent these venues often faced challenges such as limited access to information, complicated application procedures, inconsistent fee structures, and duplicate bookings. To break down administrative barriers and address information inequality, the city government began integrating information from 364 government agencies and institutions across New Taipei City in 2020. Today, more than 1,715 public venues are consolidated on a single online platform, creating Taiwan’s first cross-agency online public venue rental service. Residents can now use a smartphone or computer to access the platform, check venue availability in real time through an intuitive venue calendar, submit applications online, and make payments through multiple electronic payment methods. This provides a convenient one-stop, fully paperless service. At the same time, the back-end system is connected with government administrative systems, eliminating the need for manual reconciliation and duplicate registration. To date, the system has recorded more than 84.53 million page views and user visits, successfully processed over 16,000 applications, and facilitated approximately 240,000 venue rentals, with total rental time exceeding 320,000 hours. The system has significantly improved the utilization and activation of public assets while enhancing residents’ satisfaction with the city government’s smart services.
